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Desktop Support Technician – Limerick

ICT Services is currently hiring for a Field Service Engineer to join our Team in the Derry area.

We are currently recruiting for a Desktop Support Technician to join a well-established IT team in Limerick.

This is an excellent opportunity for an IT professional with strong troubleshooting skills and a passion for delivering excellent customer support.

Key Responsibilities

  • Provide day-to-day desktop and remote IT support to end users.
  • Troubleshoot and resolve hardware, software and application issues.
  • Support Windows operating systems, Microsoft Office 365 and Active Directory.
  • Manage incidents and service requests through an IT ticketing system.
  • Provide PC/laptop break-fix support and mobile device troubleshooting.
  • Ensure issues are resolved within agreed service level agreements (SLAs).
  • Escalate complex technical issues where required.

Essential Skills

  • Previous experience in Desktop Support or IT Helpdesk.
  • Knowledge of Windows, Active Directory and Group Policy.
  • Experience with Microsoft Office 365.
  • PC hardware and software troubleshooting experience.
  • Familiarity with iOS/Android devices and endpoint security solutions.
  • Excellent communication and customer service skills.
  • Strong problem-solving skills and ability to multitask.

Interested in your next IT opportunity? Apply today or get in touch to find out more!

Apply online

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