Privacy Policy

PURPOSE AND SCOPE OF STATEMENT

This Statement explains how personal data relating to you will be handled by ICT Services (“we” or “us“) and sets out how and why your personal data will be collected and processed by ICT Services and/or on its behalf by its third party service providers.

For the purpose of this Statement, the controller of your personal data is ICT Services.

APPLICATION OF THIS STATEMENT

This Statement applies to the way we collect and process your personal data. Personal data will be collected and processed by ICT Services when you or a company with which you are connected engage with us and/or avail of our services through www.ictservices.ie (our “Website“) or otherwise.

We will collect personal data when you:

  • If you wish to avail of our services
  • Visit ICT Services offices
  • Buy something from us
  • Subscribe to our e-newsletters, contact us or request information from us
  • When you visit our website or social media pages via tools such as cookies and online identifiers, including if you make comments on our message boards or discussion forums
  • Include when you work for us, when you provide services/ goods to us
  • Apply for a job with us
  • Contact us or become involved with us in any other way than as stated above

THE PERSONAL DATA WE PROCESS

The information we may collect from our interactions may include, but is not limited, to the following:

  • Your name, address, telephone number, mobile number, and email address, along with your preferences as to how we should contact you;
  • your employer, your job title and/or position;
  • Records of your correspondence with us;
  • CCTV footage, when you visit our offices;
  • Information you enter on our website;
  • Details of your visit to our websites, including technical information such as the IP address you use to access the website, your device, browser type and version;
  • documentation confirming your identity, such as your passport or driving licence;
  • financial information, including information necessary to make or receive payments to and from you and for the purposes of fraud prevention; and
  • any information which is provided to us by you or on your behalf.

HOW AND WHY WE PROCESS YOUR PERSONAL DATA

We use personal data for several different processing activities which includes:

  • To provide a service to you
  • Understanding how we can improve our services or information
  • Providing you with the information or products you have requested
  • Keeping a record of your relationship with us
  • Keeping you up to date through our newsletter
  • Managing your communication preferences, including marketing preferences
  • Inviting you to events

The following table details the legal bases (“Legal Basis“) according to which and the reasons why (“Purposes“) we collect, obtain and process your personal data.

LEGAL BASIS PURPOSE(S)
CONSENT
Your personal data is processed on the basis of consent for the provision of our services. You have the right to withdraw consent at any time. For more on this and other rights please see section below on your rights and how to exercise them.		 We obtain, collect and process your personal data:

·   to send our newsletter to you

·   to respond to your queries

·   to process your job application

 

LEGAL BASIS PURPOSE(S)
CONTRACT
It is necessary to process your personal data to enter into and perform our contracts with you or your organisation for the provision of our services. If you do not wish to provide us with your personal data for these purposes, we will not be able to enter into or perform our contract(s) with you or your organisation.		 We obtain, collect and process your personal data:

·   to manage, administer and maintain your IT systems;

·   to process applications to avail of our services; and

·   for invoicing and billing purposes.

 

LEGITIMATE INTERESTS PURPOSE(S)
We process certain of your personal data on the basis of our legitimate interests, such as in pursuit of our business or security interests.

Where we process your personal data in pursuit of our legitimate interests we determine if such processing is necessary and we carefully consider the impact of our processing activities on your fundamental rights and freedoms. We will not process your personal data where our legitimate interests are outweighed by the impact on your rights and freedoms (unless otherwise required or permitted by law).

You have the right to object to us processing your personal data on the basis of our legitimate interests.  For more on this and other rights please see section below on your rights and how to exercise them.

 We obtain, collect and process your personal data:

·   provide you with access to our Websites and to enable you to use them;

·   test and improve the effectiveness of our Websites and to monitor metrics such as numbers of visitors, traffic data and demographic patterns;

·   provide you with information about our products and services;

·   respond to your enquiries;

·   maintain a list of our business contacts;

·   maintain the security and integrity of our premises, infrastructure and systems, and the safety of our employees, by using security measures including CCTV cameras

·   Recruiting and processing job applications

·   Keeping employee records and monitoring

·   Health and Safety

·   Management and planning purposes

·   Processing supplier and customer invoices

 

COMPLIANCE WITH A LEGAL OBLIGATION PURPOSE(S)
We process your personal data where it is necessary to comply with legal obligations to which we are subject. Where necessary and/or applicable, we obtain, collect and process your personal data in order to comply with our legal and regulatory obligations, including under anti-money laundering and terrorist financing legislation, complying with tax returns and to defend our legal rights.

DISCLOSURE OF PERSONAL DATA

We may disclose your personal information to other third parties including:

  • Government and/or regulatory authorities;
  • Our trusted third-party service providers;
  • Other people in your company or organisation; and
  • Company’s advisers and/or data processors such as lawyers, accountants, payroll administrators, benefits providers (for example, pension scheme providers).

TRANSFERS OF YOUR PERSONAL DATA

We store and process your personal data on servers located within the European Economic Area (the “EEA“). We only transfer your personal data outside the EEA where the European Commission has decided that the third country in question ensures an adequate level of protection in line with EEA data protection standards or there are appropriate safeguards in place to protect your personal data.

If you would like to find out more about the appropriate safeguards that we have in place to govern the transfer of your personal data, you can contact us at DPO@ictservices.ie.

Although we will always do our best to protect your personal data, we cannot guarantee the security of any information you transmit to us. Any transmission is at your own risk. Once we have received your information, we use strictly maintained physical, electronic and procedural safeguards to prevent unauthorised access.

RETENTION OF YOUR PERSONAL DATA

Generally, we shall retain your personal data for a period of seven years after the later of: (i) the conclusion of your relationship with ICT Services; or (ii) the conclusion of the relationship between ICT Services and the company with which you are connected.

YOUR RIGHTS AND HOW TO EXERCISE THEM

Where we rely on consent to process your information, you have the right to withdraw that consent at any time by contacting us (see contact section below). The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. The table below sets out the rights which you have, to address any concerns or queries with us about our processing of your personal data. Please note that these rights are not absolute and are subject to certain exemptions under applicable data protection law.

 RIGHT FURTHER INFORMATION
RIGHT TO BE INFORMED You have the right to know your personal data is being processed by us, how we use your personal data and your rights in relation to your personal data.
RIGHT OF ACCESS You have the right to ascertain what type of personal data ICT Services holds about you and to a copy of this personal data.
RIGHT TO RECTIFICATION You have the right to have any inaccurate personal data which we hold about you updated or corrected.
RIGHT TO ERASURE In certain circumstances you may request that we delete the personal data that we hold on you.
RIGHT TO RESTRICTION OF PROCESSING You have the right to request that we stop using your personal data in certain circumstances including if you believe that the personal data we hold about you is inaccurate or that our use of your personal data is unlawful. If you validly exercise this right, we will store your personal data and will not carry out any other processing until the issue is resolved.
RIGHT TO OBJECT Where we rely on our legitimate interests to process your personal data, you have a right to object to this use. We will desist from processing your personal information unless we can demonstrate an overriding legitimate interest in the continued processing.
RIGHT TO DATA PORTABILITY You may request us to provide you with certain personal data which you have given us in a structured, commonly used and machine-readable format and you may request us to transmit your personal data directly to another controller where this is technically feasible.

 

You can exercise any of these rights by submitting a request to us at DPO@ictservices.ie.

We may request that you provide proof of your identity for security reasons and to prevent the unauthorised disclosure or misuse of personal data.  We will only charge you for requests to access your personal data where they are unreasonable, unfounded or excessive.

If, after contacting us, you are still not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission.  Please see www.dataprotection.ie for further information.

CHANGES TO THIS STATEMENT

We may occasionally update this Statement to reflect changes in our business or to comply with applicable law and regulations. If there are material changes to this Statement concerning how we use your personal data, we will notify you by either prominently posting a statement of such changes on the relevant Website before they take effect.

CONTACT

If you have any concerns about the way your personal data are being used or processed by ICT Services, please contact us at DPO@ictservices.ie or using the information below:

Office Address
ICT House
5 Naas Road Industrial Park
Naas Road
D12 HN44

Website: www.ictservices.ie

Phone: +353 1 6209000
Fax: +353 1 6209019

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