ICT Services provide a comprehensive end-to-end range of IT Managed Services to suit every business, irrespective of size.
Businesses need reliable, effective IT solutions that allow them to focus on their commercial goals. We aim to help your business manage the day-to-day operational elements of today’s complex IT systems by providing a world-class IT Service experience.
It is our ongoing support relationship with our customers that defines us. Our customers know that if they have an issue that needs our attention, ICT Services will be there to support them. We work proactively to monitor and manage your IT Systems, providing advice and guidance while supporting users and delivering right-sized solutions as required.
We offer flexible support options which allow some of our clients to enhance the capabilities of their existing IT team while for those without in-house IT expertise, they use us as their sole IT function. We can also provide support solutions to cover holidays and sickness cover that will complement your existing IT team.
We provide Managed IT Services solutions that are flexible around your business’s exacting needs, while also helping drive service quality improvements, financial savings, skills coverage, and improvements in Service Delivery. ICT Services can work with you to define and build a tailored service around your requirements.
Service Desk
The ICT Service Desk is the engine room of our Managed Services. Our team of Support Engineers and Technical Account Managers are ready to provide support to users whenever, wherever.
An outsourced IT Service Desk delivers a cost-effective investment. We work across a variety of industries to help them achieve the level of support and user experience they require through our IT Service Desk of 2nd and 3rd Level Technical Engineers.
Engineers are assigned to specific customers which allows us to deliver a tailored and personalised service. Familiarity with the customer and their environments helps us achieve quicker resolution times.
Network
Network connectivity within your organisation is one of the most critical parts of your IT environment. It connects everything together and is pivotal to how organisations communicate to the outside world.
Performance, Security and Resilience are critical to the success of any organisation’s network.
We manage, monitor, and maintain our customers networks allowing them to securely connect within their organisation and out to the
Cloud
We have been helping our customers make the move away from on-premises servers and migrating their networks onto cloud services like Microsoft365, G-Suite/Google Workspaces, Datto for many years. These solutions deliver all the benefits of cost savings, flexibility, scalability and business continuity.
Backup and Disaster Recovery
Protect your critical data from cyber-attacks, natural disaster, hardware failures, and human error.
ICT make it easy and cost effective with data backup and recovery services designed to reduce risk, avoid data loss and downtime. We can implement and deliver a comprehensive back-up and recovery solution designed for your business requirements either in-house, in cloud or in a hybrid solution.
Veeam, Azure Site Recovery, Rubrik, are just some of the vendors ICT Services work with.