Field Service Engineer – Belfast
February 27, 2020
Senior Deskside Engineer – Dublin
July 2, 2020

System Administrator – Dublin

Working on one of our customer sites, this is a fast-paced and rapidly changing business environment which requires an individual with an energetic and enthusiastic approach, along with maturity, self-confidence and self-motivation.

Responsibilities:

  • Work within a team to deliver Managed Services to our customer(s), to required SLAs.
  • Provide and manage proactive maintenance and monitoring on customer systems.
  • Providing desk-side support in a client environment on Windows 7/10
  • Share best practices with other team members to enhance the quality and efficiency of support services.
  • Deliver services in line with Incident, Problem and Change Management processes.
  • Proactively manage tasks such as patching, monitoring and server’s health checks
  • Maintain configuration and process documentation.
  • This role requires a highly skilled and experienced technical support engineer.
  • Responsibility for ongoing support, monitoring and management of:
    • Microsoft patch management
    • Back-up and restore management
    • Virtual cluster based on vSphere 5.x Essentials Plus
    • Windows Server 2003, 2008, 2012
    • Server hardware
  • Variety of customer projects utilising all above technologies as well as:
    • Active Directory 2008/2012
    • VMWare vSphere 5.x Enterprise / Enterprise Plus

Requirements:

  • Minimum 3+ years proven experience in an infrastructure support background.
  • Aptitude for solving problems and acting on own initiative.
  • Strong team player highly motivated with a willingness to learn.
  • Ability to work effectively within a team
  • Customer facing skills
  • Excellent interpersonal skills and being an effective communicator, able to deal with people at all levels, both within and outside the business.
  • Excellent communication and interpersonal skills and be able to work well within a team.
  • Technical skills:
    • Active Directory 2008/2012
    • Windows Server 2003, 2008, 2012
    • VMWare vSphere 5.x Essentials/Enterprise/Enterprise Plus
    • Server hardware
    • HCI experience
    • Basic Networking experience

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