System Administrator – Dublin

Working on one of our customer sites, this is a fast-paced and rapidly changing business environment which requires an individual with an energetic and enthusiastic approach, along with maturity, self-confidence and self-motivation.

Position description

Working on one of our customer sites, this is a fast-paced and rapidly changing business environment which requires an individual with an energetic and enthusiastic approach, along with maturity, self-confidence and self-motivation.

Responsibilities:

  • Work within a team to deliver Managed Services to our customer(s), to required SLAs.
  • Provide and manage proactive maintenance and monitoring on customer systems.
  • Share best practices with other team members to enhance the quality and efficiency of support services.
  • Effectively interact with and coach other members of the team to provide solutions to complex technical issues.
  • Deliver services in line with Incident, Problem and Change Management processes.
  • Manage issues or outages to resolution, identify key points of contact, and manage communications within the delivery and customer teams.
  • Update Incident, Request, Problem and Change tickets in the ticketing system.
  • Maintain relevant Asset and Configuration Item records in the system.
  • Analyse, plan and deliver infrastructure changes.
  • Proactively manage tasks such as patching, monitoring, etc.
  • Maintain configuration and process documentation.
  • This role requires a highly skilled and experienced technical support engineer.
  • Responsibility for ongoing support, monitoring and management of:
    • ISCSI SAN Support
    • Backup system management
    • Microsoft patch management
    • Virtual cluster based on VMware and HyperV
    • Windows Server 2008, 2012, 2016, 2019
    • IIS on Windows Server 2012, 2016, 2019
    • Server hardware
  • Variety of customer projects utilising all above technologies as well as:
    • Active Directory 2016, 2019
    • VMWare vSphere 6.x Enterprise / Enterprise Plus
    • System Center 2016
    • Exchange 2010
    • Microsoft 365 (Exchange, AD, Sharepoint, Intune, ATP)

Mandatory Technical Skills/Experience:

  • Minimum 3+ years proven experience in an infrastructure support background.
  • Aptitude for solving problems and acting on own initiative.
  • Strong team player highly motivated with a willingness to learn.
  • Ability to work effectively within a team, ie, sharing knowledge, offering help.
  • Ability to priorities issues and manage time effectively, taking accountability for resolving customer issues, and balancing project work with ticket driven tasks.
  • Fluent written/verbal English
  • Excellent interpersonal skills and being an effective communicator, able to deal with people at all levels, both within and outside the business.
  • Ability to suggest alternative solutions, innovate and use past experience, to streamline operations.
  • Excellent communication and interpersonal skills and be able to work well within a team.
  • Excellent documentation skills.

Desirable Technical Skills/ Experience:

  • Virtualization (Hyperv and VMware)
  • Exchange 2010+
  • Microsoft 365 (Exchange, AD, Sharepoint, Intune, ATP)
  • Citrix 7.x
  • System Centre 2016
  • Windows Server 2008, 2012, 2016, 2019
  • Scripting and automation knowledge (VBScript, PowerShell)

Additional Skills / Experience:

The following are an advantage but are not essential.

  • Knowledge of networking and firewalls is an advantage but not essential.

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