System Administrator – Dublin

Working on one of our customer sites, this is a fast-paced and rapidly changing business environment which requires an individual with an energetic and enthusiastic approach, along with maturity, self-confidence and self-motivation.

Position description

ICT Services is currently looking for an experienced System Administrator to join our team here in Dublin 12.

The successful candidate will be working on a busy managed services environment, servicing a broad range of customers across range of network technologies.

You will be part of a dynamic multi-disciplinary team and will be responsible for the day-to-day operations of ICT environments and as such should demonstrate ICT technical skills and be a confident communicator who possesses excellent attention to detail, analytical and problem-solving skills.


  • Work within a team to deliver Managed Services to our customer(s), to required SLAs.
  • Provide and manage proactive maintenance and monitoring on customer systems.
  • Effectively interact with and coach other members of the team to provide solutions to complex technical issues.
  • Deliver services in line with Incident, Problem and Change Management processes.
  • Manage issues or outages to resolution, identify key points of contact, and manage communications within the delivery and customer teams.
  • Update Incident, Request, Problem and Change tickets in the ticketing system.
  • Maintain relevant Asset and Configuration Item records in the system.
  • Analyse, plan and deliver infrastructure changes.
  • Proactively manage tasks such as patching, monitoring, etc.
  • Maintain configuration and process documentation.
  • Responsibility for ongoing support, monitoring and management of:
    • ISCSI SAN Support
    • Backup system management
    • Microsoft patch management
    • Virtual cluster based on vSphere 6.x or Hyper-V
    • Windows Server 2012, 2016, 2019
    • IIS on Windows Server 2012, 2016, 2019
    • Server hardware
  • Variety of customer projects utilising all above technologies as well as:
    • Active Directory
    • SCOM, SCCM
    • Exchange 2010
    • Microsoft 365


  • Minimum 5+ years proven experience in an infrastructure support background.
  • Aptitude for solving problems and acting on own initiative.
  • Strong team player highly motivated with a willingness to learn.
  • Fluent written/verbal English
  • Excellent interpersonal skills and being an effective communicator, able to deal with people at all levels, both within and outside the business.
  • Ability to suggest alternative solutions, innovate and use past experience, to streamline operations.
  • Excellent documentation skills.

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