Service Desk Team Lead – Dublin

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Limerick. This is a full-time position working onsite with our customer.

Position description

ICT Services are currently seeking a Service Desk Team Lead, working on one of our customer sites.

The duties of the role include:

  • Provide Level 1 remote and deskside support services to end users.
  • Effectively manage a team of Engineers
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Complete incidents and requests with SLA in pressurised environment.
  • Participation in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
  • Escalate unresolved issues to designated service group or client help desk.
  • Handle escalations from team members.
  • Works collaboratively in a team environment.
  • Support a variety of platforms including both Linux & Windows

Essential / Minimum Criteria:

  • Excellent communication skills, fluent in English, approachable and a people person
  • 2 year + experience in a similar, onsite helpdesk lead position
  • Experience with change control (ITIL best practice or ITIL foundation certified)
  • Candidates should have a high level of motivation and focus on their daily task
  • Demonstrate IT competencies in the following areas
  • Windows XP/7/8
  • Linux OS
  • MS Office 2007 / 2010

Apply online

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