Service Desk Analyst – 3 month contract, Dublin (Bluebell road)
ICT Services are currently seeking a Service Desk Analyst, working on one of our customer sites in Dublin South. You will be working for a leading global technology company that offers a complete portfolio of industrial technology products across industries.
Position description
We are currently looking to add a Service Desk Agent to our team at ICT Services.
The company employs more than 100 qualified professionals from nine offices and parts hubs to provide IT roll-out and support services throughout Ireland. ICT Services collaborates with the biggest and most creative IT manufacturers and developers globally, offering top-notch IT solutions to some of the most well-known companies in the industry.
This is a full-time, on-site role based near Bluebell Road, Dublin. It is a daily-rate contract position for an initial 3-month term.
Requirements:
- Fluent in English.
- Strong Customer Service skills or Communications skills.
- Experience with Customer services.
- Self-motivated and enthusiastic, with an ability and aptitude to learn, develop and grow with the company.
Responsibilities:
- Communicate with customers via phone.
- Use remote tools or provide desk-side support as needed.
- Escalate unresolved issues to the appropriate support or technical teams.
- Collaborate effectively within a team environment.