Level 1 Support Engineer – Kerry

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Limerick. This is a full-time position working onsite with our customer.

Position description

ICT Services is a leading IT field services, roll-out and support services group.

ICT Services deliver best in class IT solutions to customers, among them the biggest names in business across key industry sectors throughout Ireland.

This is a cutting-edge organisation, continually evolving to provide class leading business enhancing solutions. We are an ideal place for innovative and energetic people who want to grow their experience. You will have the opportunity to develop your career from both a technical and commercial perspective, while working in a cross section of sectors, as a valued part of a dynamic team.


ICT Services are currently seeking a Level 1 Support Engineer, working on one of our customer sites in Killorgin, Kerry on a FTC 1 year rolling contract.


  • Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer Fonts
  • Consulting and instructing users on hardware and software questions/issues
  • Consulting and instructing users on hardware and software questions/issues
  • Collaborate with other IT Services Data Center and Network Infrastructure teams
  • Install, maintain and upgrade equipment and its associated infrastructure
  • Run diagnostic tests to isolate system problems as well as proactive activities
  • MS Office (Windows and Mac) software. Details will be agreed during Transition
  • Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC. Details will be agreed during Transition
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within SLA
  • Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops Details will be agreed during Transition
  • Hands and feet support for Server, Storage, Backup Network equipment and IPT end points
  • Troubleshooting basic application issues, and also deeper diagnosis under direction from remote team


  • Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
  • Commercial experience in an IT support technician role that includes 2+ years of technical support experience in a hybrid Windows and MAC environment
  • Experience in working with a helpdesk operations, to include Windows and Mac clients
  • Hands on experience and in-depth knowledge of Macintosh technologies
  • Windows +  Experience with mobile applications/products including: iPhone, iPad, and Android platforms Expertise in iPad / iPhone
  • Self-starter that is able to collaborate actively with others in a cross-functional team Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technical skills with agility to reprioritize as necessary Skilled in documenting written troubleshooting steps and instructions

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