Position description

ICT Services is currently seeking a Level 2 Deskside Support Engineer for a full-time, on-site role in Dublin.

ICT Services is a leading IT field services, roll-out and support services group.
The 100-strong team you’ll be working with, provides an all-Ireland service, from nine offices and parts hubs, and are partnered with the largest and most innovative developers and IT manufacturers in the world.
The group headquartered in Dublin, with a subsidiary in Northern Ireland is truly an Island of
Ireland resource.
ICT Services deliver best in class IT solutions to customers, among them the biggest names in business across key industry sectors throughout Ireland. Supported by a network of engineers, an expert back office team, and with a meticulous attention to detail, the result is a first-class service. We provide a rapid response to requests, and round the clock dependability.

This role is based at present in the office in Dublin 12. However, the location of the role may vary based on project and customer demands.

Responsibilities:

• Provide remote and desk side support services to end users.
• Troubleshoot PC related problems either via phone, remote tools or desk side support.
• Be responsible for the day to day technical support and for client environment
• 2nd Level diagnostics and support on hardware, PC’s, laptops, handhelds (IOS+Android) and printers.
• Build, configure and deploy computers (desktops, laptops, tablets, handhelds) according to company standards and policies.
• PC and laptop re-imaging from scripts and installers.
• Installation, fault finding and diagnosis of relevant desktop software packages to ensure maximum availability.
• On site break-fix for all in-scope devices.
• Responsible for replacing hardware according to the company’s hardware refresh policy.
• Managing devices with Microsoft EndPoint Configuration Manager.
• Packaging and deployment of software via SCCM.
• Remote access to fix issues via TeamViewer, MS Teams, etc.
• Citrix Netscaler installation and configuration.
• Office 365 and Adobe licencing, management and deployment.
• Managing users and groups within Azure Active Directory
• Microsoft Endpoint Manager (Intune)
• Ensure asset tracking database is updated based on additions and changes to hardware assignment
• Interface with local management team on hardware requirements for users and site
• Support printers, scanners, and other peripherals.

Requirements:

• Competence in desktop support with a of minimum 2 years relevant experience.
• CompTIA A+ certification
• Hands on SCCM experience is required
• Basic networking knowledge, including patching and cabling.
• Extensive knowledge of Win 7, Win 10 MS Office, Office365.
• Customer handling skills.
• Good problem-solving skills
• Ability to communicate clearly with customers and management

Apply online