L2 Desktop Support Engineer – Dublin

ICT Services are currently seeking a Level 2 Desktop Support Engineer, working on one of our customer sites in Dublin. This is a daily rate contract initially for 6-12 months with a view to go permanent after 1 year of service.

Position description

ICT Services are currently seeking a Level 2 Desktop Support Engineer, working on one of our customer sites in Dublin. This is a daily rate contract initially for 6-12 months with a view to go permanent after 1 year of service.

Responsibilities:

  • Provide remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Be responsible for the day to day technical support and for client environment
  • Install and configure new client hardware using global standards
  • Liaise with remote workplace services colleagues to resolve client hardware issues
  • Ensure asset tracking database is updated based on additions and changes to hardware assignment
  • Interface with local management team on hardware requirements for users and site
  • Support printers, scanners, and other peripherals.
  • Be responsible for configuration and distribution of mobile phones
  • Support mobile devices, such as iPads, iPhones, Android.

Requirements:

  • Competence in desktop support with a of minimum 3 years relevant experience.
  • Hardware Maintenance certification for HP and Lenovo client hardware and Ricoh printers would be advantageous
  • Hands on SCCM experience is required
  • Knowledge of Hardware, Driver and Software support
  • Basic knowledge of Network Infrastructure including patching/cabling
  • Good problem-solving skills
  • Ability to communicate clearly with customers and management

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