0

IT Support Engineer – Dublin

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Limerick. This is a full-time position working onsite with our customer.

Position description

ICT Services are currently seeking a IT Support Engineer, working on one of our customer sites in Dublin. This is a 6 months contract initially with extension available.

Responsibilities:

The successful candidate will provide onsite technical support services including:

  • Installs, moves, adds, changes and de-install of end-user devices including desktops, laptops, printers, desk phones and peripherals.
  • Troubleshooting and resolution of desktop and laptop issues.
  • Smart-hands support for other devices including network, server, storage and other infrastructure devices at the direction Of Client IT Support teams
  • Performing hardware break/fix services include onsite and remote diagnosis, identification / confirmation of faults and assessment of action. This may include a ‘fix’ based on manufacturers’ instructions of parts and labor repair, or whole unit repair.
  • Support for desk phones is limited to basic troubleshooting, and soft setup of phones utilizing Knowledge Articles provided by the Client.
  • Performing software troubleshooting and resolution, including driver upgrades and fixes, software de-install, install and configuration.
  • Managing warranty transactions with the manufacturer inclusive of warranty entitlement, claims filing, ordering manufacturer parts, monitoring forward and reverse Shipment of parts, and recording of fix.
  • Preparing equipment for disposal, including disk wipes.
  • Providing support for common audio/visual equipment, limited to wellness checks, basic troubleshooting and configuration. Specialized equipment, such as that used in video or sound production, is out of scope.
  • Providing basic “how-to” support for mobile devices.

Requirements:

  • Familiarity with Microsoft Windows 10 and Office applications.
  • Familiarity with Apple Mac devices and iOS operating system.
  • Familiarity with infrastructure devices (Servers, UPS, Network and Storage devices, etc).
  • Good soft skills.
  • Good English skills.

Apply online

  • Max. file size: 50 MB.
  • This field is for validation purposes and should be left unchanged.
Current Positions

We use cookies for the best experience on our website, for social media features and to analyse traffic. By clicking accept, you agree to our use of cookies.

Customise
Customise your cookie consent
Strictly necessary
These cookies are set to provide the service, application or resource requested. Without these cookies, the client request cannot be properly delivered. These cookies can also be used to set up essential functionalities to guarantee the security and efficiency of the service requested, like authentication and load balancer request.
Functional
These cookies are set by us or by third party service providers. They provide additional functionalities or enhance features and website performance, however they are not directly related with the service requested. Services and functionalities implemented by these cookies support features like automatic filled text box, live web chat platform, non-necessary forms and optional security parameters like a single sign-on.
Performance/Analytics
These cookies are set to provide quantitative measures of website visitors. Information collected is used to measure website or software KPIs, such as performance - count visits and traffic sources to improve the performance of our site and application.
Targeting/Marketing
These cookies are set by advertising partners to provide behavioural advertising and re-marketing analytical data. They collect any type of browsing information necessary to create profiles and to understand user habits. The profile created is used to customise the ads you see.