Level 1 Deskside Support Engineer – Dublin
ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Sligo. This is a full-time position working onsite with our customer.
Position description
ICT Services is currently looking for a Level 1 Support Engineer to work for one of our customers located in Blanchardstown.
The successful candidate will troubleshoot hardware, software, and network issues, ensuring smooth day-to-day operations.
Occasional travel to the customer’s facility in Waterford will be required, so a full driver’s license is essential. Strong communication skills, attention to detail, and a customer-focused approach are key for this role.
Role:
- Provide Level 1 technical support for desktops, laptops, mobile devices, printers, and other peripherals.
- Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
- Assist with installations, upgrades, and configurations of hardware and software.
- Collaborate with remote teams to escalate more complex issues when necessary.
- Maintain accurate records of all incidents and support requests via the ticketing system.
- Ensure high levels of customer service and satisfaction at all times.
- Occasionally travel to the customer’s facility in Waterford for on-site support.
Requirements:
- Minimum of 3 years of experience in a Level 1 IT support or helpdesk role.
- Strong troubleshooting skills in hardware, software, and network environments.
- Familiarity with Windows operating systems, Microsoft Office Suite, and common IT hardware.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Full driver’s license and willingness to travel to Waterford as required.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.