IT Asset Management Specialist – Limerick
Our client is looking for an IT Asset Management Specialist to become the POC for their Raheen office and to be policy and process focused. Will be working in a stock room setting and must be able to work self-sufficiently and be a team player. Have a “Will Do” attitude and work to streamline processes while staying focused on the Client’s processes already in place.
Role requirements:
- Adhere to all client processes and procedures.
- Become the point of contact with all that is ITAM related for Raheen office.
- Work with other team members to execute all ITAM functions.
- Work with Deskside and On-site Clients and cultivate a streamlined process. that adheres to all client Processes and procedures.
- Using Service Now Ticketing System Assign new and used hardware.
- Fulfil tickets for hardware requests (consumables) and update CMDB.
- Coordinate with onsite shipping team to ensure timely pickups of equipment to be delivered to UK/non EU locations.
- Oversee and coordinate the shipping of IT equipment to EU locations.
- Receive returns from field and Deskside.
- Help with recovery of IT equipment from leavers
- Assist with processing iPhones and iPads ordering/set ups
- Hardware Asset Retrieval of Assets from End-user and place on Asset Hold.
- Sort hardware based on make and model.
- Segregate hardware based on condition and update status in CMDB.
- Ensure deployable hardware is clean and ready for redeployment.
- Restock inventory shelves.
- Perform Monthly physical count of new/in stock hardware and provide report.
- Generating Weekly Pending Repair/ Asset Hold / Reports.
- Update outstanding tickets on a daily basis with accurate descriptions of why the ticket has yet to be processed.
Education Requirements:
- High school diploma or equivalent required with 0-3 years of work experience, preferred in related manufacturing field, Warehouse Logistics or technical field.
- Complexity and Problem Solving
- Basic math skills required.