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Field Services Engineer – Clonmel

ICT Services is currently hiring for a Field Service Engineer to join our Team in the Derry area.

Position description

We’re hiring on behalf of our client, a leading manufacturer in the medical device industry, for an experienced Field Services Engineer to join their on-site IT support team in Clonmel.

If you’re hands-on, customer-focused, and thrive in a fast-paced technical support role — we want to hear from you!

Contract: Full-Time Employment (FTE), 6-month probation period

Shift Pattern: Rotating days, afternoons & evenings (2 weeks days / 1 week afternoons / 1 week evenings, 16:30–01:00) + 1 OT Saturday per month (06:30–13:00, paid time and a half)

What You’ll Bring:

  • 3–4 years’ experience in IT infrastructure field support (hardware, software & OS troubleshooting)
  • Hands-on experience with desktops, laptops, printers & peripherals
  • Working knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN & RDP
  • Desk-side support & PC break/fix skills, including basic Windows OS admin
  • Experience with ticketing tools (ServiceNow, Remedy, etc.)
  • Basic understanding of MDM systems (AirWatch, XenMobile, MobileIron)
  • Basic understanding of VDI, SCCM/LANDesk/Altiris, Skype for Business & OneDrive
  • Associate’s Degree in Electronics + CompTIA A+ certification (preferred)
  • Ability to lift/move equipment up to 50lbs

What Makes You a Great Fit:

  • Strong customer service & communication skills
  • Fluent in English and the local language
  • Self-driven, reliable, and passionate about getting things right
  • Comfortable traveling to local sites as needed
  • Bonus: familiarity with Apple devices and apps

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