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Desktop Support Engineer – Dublin

ICT Services are currently seeking a Desktop support engineer, working on one of our customer sites in Dublin. This is a full-time position working onsite with our customer.

Responsibilities:

  • Provide remote and desk side support services to end users.

  • Troubleshoot PC related problems either via phone, remote tools or desk side support.

  • Build, configuring and troubleshoot PC and laptop applications and hardware components.

  • Facilitate a warranty repair with the relevant hardware vendor.

  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.

  • Perform coordination of workstation asset recovery.

  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.

  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.

  • Complete incidents and requests within SLA in pressurised environment.

  • Ensure tickets are updated daily.

  • Support meeting room environment and video conferencing, as needed.

  • Support printers, scanners and other peripherals.

  • Support mobile devices, such as iPads, iPhones.

  • Support of Apple MAC devices.

  • End-User Data back-up and restoration, as needed

  • Answering to technical questions coming from the Sales department

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