Desktop Support Resources
Employees and staff are the backbone of any company and if you aren’t adequately covered, you can’t work as efficiently or productively as you should. Unfortunately, sometimes it just doesn’t make any financial sense to hire several permanent employees and that’s where we at ICT Services can help. We will help you develop a solid support system for your employees and customers by providing desktop support resources for your company.
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Our Desktop Support Resources
We can provide highly skilled and qualified short or long term personnel. All you need to do is discuss what you need with your dedicated account manager. Here’s what we can provide:
- Short And Long Term Team Members
- Technical Support Staff
- Help Desk Personnel
- Sales Support
- Pre-Sales And Administrative Experts
How Can We Help?
Our desktop support services are thorough and comprehensive so you can come to us for all of your personnel and support staff requirements. Here’s a brief explanation of what we can do for you:
- Service Desk – Every business should have a service desk to assist customers, employees, business associates, and other such individuals. The desk will focus on incident control, communications between the IT personnel, employees, and customers, life cycle management of your service requests, and other related tasks. It’s essentially a point of contact that handles all communications and problems to ensure every complaint is tracked and attended to.
- Field Engineers – We have highly-qualified professionals who can be your field engineers. They’re present at different locations across Ireland so they can easily offer long term or short term technical support, staff replacement or dispatch cover on a next business day model if you need isn’t mission critical.
- Dedicated Account Manager – We provide a dedicated account manager to all of our clients for easy communication and quick resolution of all problems. They account manager will be familiar with your systems and problems, which would help them provide more effective support. Through this manager, you can keep track of all your desk support resources. You can also register requests and complaints with them.
- Remote Support – Not all tasks or projects require on-site services, and some of them can be handled remotely. Our remote desktop support services are cost-effective and convenient. You won’t have to make room or supply equipment for your new temporary or long term staff as they would work from our office or their home. You would still get the full benefit of their skills and expertise without the added expense of accommodating them.
- 24/7/365 Support – We can offer personnel who work 24/7 throughout the year so you’re never have to shut shop for the night or holidays. This can be particularly useful if you run an international business. The desktop support resources we provide will always be accessible to your customers, regardless of the time or the day.
If you want to know more about our services or have any questions, feel free to get in touch with us at ICT Services. You can contact us through the contact form or call the relevant numbers listed on the contact us page.