0

Deskside Support Engineer – Waterford

ICT Services are currently seeking a Level 2 Desktop Support Engineer, working on one of our customer sites in Dublin. This is a daily rate contract initially for 6-12 months with a view to go permanent after 1 year of service.

Position description

ICT Services is currently looking for a Deskside Support Engineer to work onsite with one of our customers in Dungarvan, Waterford.

Responsibilities:

  • Provide onsite or depot support or dispatch support specialists as necessary to provide end users with operational and technical support and to meet Service Levels.
  • Coordinate activities with the Service Desk and provide Level 2 and Level 3 Support to the Service Desk and/or end users as necessary.
  • Dispatch and monitor break/fix repairs;
  • Perform approved Install, Move, Add, Change and Delete (IMACD) Services for end user desktops/laptops
  • Resolve Incidents and Problems associated with EUC desktops/laptops and provide break/fix support, advice and assistance to end users. Supplier shall be ultimately responsible for resolving and/or coordinating with OEMs or Third Parties for all Incidents and Problems associated with failure or degradation of Services related to EUC desktops/laptops.
  • Coordinate efforts with Third-Party Vendors providing service and maintenance as necessary to keep EUC desktops/laptops in good working order.
  • Perform proactive and reactive troubleshooting to effectively identify potential Incidents or Problems, and commercially reasonable efforts to prevent them before they occur.
  • Identify the scope of an Incident or a Problem and remedy the Incident or Problem, by providing operational and technical assistance, as necessary. Replace desktops/laptops to conduct a repair, copy data, perform backups, perform restorations. The Break/Fix process for Equipment shall leave the end-user with the same information/Configuration/Software that they had prior to the event as technically feasible.
  • Assist end users with support to enable the correct use of desktops/laptops, as well as access to and use of related technologies and Services.

Apply online

  • Max. file size: 50 MB.
  • This field is for validation purposes and should be left unchanged.
Current Positions

We use cookies for the best experience on our website, for social media features and to analyse traffic. By clicking accept, you agree to our use of cookies.

Customise
Customise your cookie consent
Strictly necessary
These cookies are set to provide the service, application or resource requested. Without these cookies, the client request cannot be properly delivered. These cookies can also be used to set up essential functionalities to guarantee the security and efficiency of the service requested, like authentication and load balancer request.
Functional
These cookies are set by us or by third party service providers. They provide additional functionalities or enhance features and website performance, however they are not directly related with the service requested. Services and functionalities implemented by these cookies support features like automatic filled text box, live web chat platform, non-necessary forms and optional security parameters like a single sign-on.
Performance/Analytics
These cookies are set to provide quantitative measures of website visitors. Information collected is used to measure website or software KPIs, such as performance - count visits and traffic sources to improve the performance of our site and application.
Targeting/Marketing
These cookies are set by advertising partners to provide behavioural advertising and re-marketing analytical data. They collect any type of browsing information necessary to create profiles and to understand user habits. The profile created is used to customise the ads you see.