Deskside Support Engineer – Galway

ICT Services are currently seeking a Desktop (Level 2) Support Resource, working at sites in Galway. This is a full-time contract position working in a fast paced and extremely high-profile client.

Position description

ICT Services are currently seeking a Desktop (Level 2) Support Resource, working at sites in Galway. This is a full-time contract position working in a fast paced and extremely high-profile client. Applicants must have previous experience in similar environments and meet and exceed the minimum requirements below

Responsibilities:

  • Provide 2nd line remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configure and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Perform coordination of workstation asset recovery.
  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
  • Complete incidents and requests within SLA in pressurised environment.
  • Experience with change control (ITIL best practice).
  • Remote access management of datacentre calls.
  • Experience with Solo winds an advantage.
  • Ensure tickets are updated daily.
  • Support meeting room environment and video conferencing, as needed.
  • Support printers, scanners and other peripherals.
  • Support mobile devices, such as iPads, iPhones.
  • End-User Data back-up and restoration, as needed.
  • Basic remote server monitoring.
  • Management of tape rotation.
  • Experience with supporting a highly technical user base.
  • Travel may be involved in this role.
  • Support our distributed customer base across Galway Region.
  • Multi-Vendor Hardware Maintenance Support (PCs, Laptops, Printers and peripherals).
  • Microsoft OS Support and trouble shooting.
  • Network troubleshooting at hardware level.
  • Refurbishing, testing, imaging and troubleshooting of PC’s. Installation of operating systems.
  • Install and configuration of routers, switches and hubs.
  • Experience with practical technical service for complex systems, AV systems, IT. and/or technical this will be advantage.

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