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Deskside Support Engineer – Dundalk

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Limerick. This is a full-time position working onsite with our customer.

Position description

ICT Services is a leading IT field services, roll-out and support services group.
The 100-strong team you’ll be working with, provides an all-Ireland service, from nine offices and parts hubs, and are partnered with the largest and most innovative developers and IT manufacturers in the world.
ICT Services deliver best in class IT solutions to customers, among them the biggest names in business across key industry sectors throughout Ireland.

We are an ideal place for innovative and energetic people who want to grow their experience. You will have the opportunity to develop your career from both a technical and commercial perspective, while working in a cross section of sectors, as a valued part of a dynamic team.

Role:

We are currently seeking a Desktop Support Engineer to work on-site with one of our clients — a global leader in developing and manufacturing biologic medicines, supporting both pharmaceutical and biotech companies from early research to large-scale commercial production. This is a full-time, on-site role, Monday to Friday, for 6 months, based in Dundalk.

Requirements:

  • 3–4 years of hands-on IT support experience (L1/L2 environment)
  • Strong troubleshooting skills and experience with common enterprise tools
  • Experience supporting hardware, printers, and mobile devices
  • Basic understanding of networking concepts
  • Excellent communication and problem-solving skills
  • Ability to work independently and manage multiple tasks
  • Experience in a pharmaceutical or other highly regulated industry is a strong plus
  • Familiarity with ITSM tools (ServiceNow, Jira, etc.)
  • Experience with device-management tools (Intune, SCCM)

Responsibilities:

  • Provide L1/L2 support for desktops, laptops, mobile devices, and peripherals
  • Troubleshoot hardware, software, network connectivity, and account/permission issues
  • Configure, install, and maintain end-user devices and standard applications
  • Manage tickets, document resolutions, and meet SLA requirements
  • Maintain asset inventory and ensure device compliance
  • Follow company security, compliance, and change-management procedures
  • (If pharma environment): Work according to GxP guidelines and follow required validation/documentation standards

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