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Deskside Support Engineer – Dublin 

ICT Services are currently seeking a Desktop support engineer, working on one of our customer sites in Dublin. This is a full-time position working onsite with our customer. 

Responsibilities: 

  • Provide remote and desk side support services to end users. 
  • Troubleshoot PC related problems either via phone, remote tools or desk side support. 
  • Build, configuring and troubleshoot PC and laptop applications and hardware components. 
  • Facilitate a warranty repair with the relevant hardware vendor. 
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software. 
  • Perform coordination of workstation asset recovery. 
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software. 
  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires. 
  • Complete incidents and requests within SLA in pressurised environment. 
  • Ensure tickets are updated daily. 
  • Support meeting room environment and video conferencing, as needed. 
  • Support printers, scanners and other peripherals. 
  • Support mobile devices, such as iPads, iPhones. 
  • Support of Apple MAC devices. 
  • End-User Data back-up and restoration, as needed 
  • Answering to technical questions coming from the Sales department 

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