Deskside Support Engineer – Dublin
ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Limerick. This is a full-time position working onsite with our customer.
Position description
ICT Services is a leading IT field services, roll-out and support services group.
The 100-strong team you’ll be working with, provides an all-Ireland service, from nine offices
and parts hubs, and are partnered with the largest and most innovative developers and IT
manufacturers in the world.
The group, headquartered in Dublin, with a subsidiary in Northern Ireland is truly an Island of
Ireland resource.
ICT Services deliver best in class IT solutions to customers, among them the biggest names
in business across key industry sectors throughout Ireland. Supported by a network of
engineers, an expert back office team, and with a meticulous attention to detail, the result is
a first-class service. We provide a rapid response to requests, and round the clock
dependability.
Requirements:
- Ticketing systems (e.g., ServiceNow, Jira, Zendesk)
- Microsoft OS (Windows 10/11)
- Office 365
- Microsoft M365
- ITIL knowledge
- Remote support tools (e.g., TeamViewer, AnyDesk)
- Basic networking knowledge
- Android/iOS/ Mac OS support
- Communication skills
- Problem-solving mindset
- Team collaboration
Responsibilities:
- Answering calls/emails/tickets from end users
- Troubleshooting software and hardware issues remotely
- Password resets and account unlocks (Active Directory, etc.)
- Logging and escalating unresolved issues
- Imaging and re-imaging PCs/laptops
- Mobile device configuration and support
- User onboarding and offboarding (accounts, access, hardware)