Position description

ICT Services is currently looking for a small team of Deployment Engineers to work onsite with a telecom company on a laptop refresh project. This will be a short-term contract focused on deploying a large batch of devices.

Responsibilities:

• The successful candidate will have prior experience deploying new Windows 10 devices, excellent people skills, and strong problem-solving skills.
• The candidate will work on imaging machines, migrating user profiles, installing customer-requested applications, and deploying the device as per the schedule.
• Test and deploy the Windows 10 image on supported laptops, including setting up printers and other peripherals.
• Keep track of all deployment issues — patches, features, permissions — on the Project site and ticketing system.
• Migrate user profiles from old devices to new laptops using the MDT process.
• Install requested application(s) on user machines.
• Collaborate with operations, PC Lab, and Helpdesk resources to troubleshoot issues related to the device migration.
• Work directly with the customer pre- and post-deployment to resolve any issues pertaining to the migration process.

Required Skills:

• Excellent customer support skills (in-person and on the phone), excellent soft skills.
• Extensive experience with user profile migration to new devices.
• Working knowledge of Active Directory for Windows 10 group policy settings.
• Familiarity with desktop image creation/deployment process.
• Knowledge of Microsoft products such as O365, SharePoint, Outlook, and Skype for Business.
• Software and hardware troubleshooting skills to resolve issues arising on new Windows 10 laptop devices.

Apply online