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Deployment Engineer – Dublin City

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Sligo. This is a full-time position working onsite with our customer.

Position description

ICT Services is currently looking for 2 Deployment Engineers to work onsite with a telecom company on a Windows refresh project. This will be a 3 month contract focused on deploying 800 devices.

Responsibilities:

  • The successful candidate will have prior experience in upgrading Windows 7 to Windows 10 operating system, excellent people skills and strong problem-solving skills.
  • The candidate will work on imaging machines, migrating user profile, installing customer requested applications and deploying the device as per the schedule.
  • Test and Deploy Windows 10 Image on supported laptop and desktop including setting up printers and other peripherals.
  • Keep track of all Windows 10 issues from patches, features, deployment, permissions on the Project site and ticketing system
  • Migrating User profiles from Windows 7 to Windows 10 operating system using MDT process
  • Install requested application/s on user machine
  • Collaborate with operations, PC Lab and Helpdesk resources to troubleshoot issues related to Windows 10 migration.
  • Work directly with customer pre- and post-deployment to resolve any issues pertaining to migration process

Required Skills:

  • Excellent customer support skills (In-person and on the phone), excellent soft skills.
  • Extensive experience with migrating users from Windows 7 to Windows 10
  • Working knowledge of active directory for Windows 10 group policy settings.
  • Familiarity with Desktop Image creation/deployment process.
  • Knowledge of Microsoft products such as O365, SharePoint, outlook and Skype for business.
  • Software and hardware troubleshooting skills to resolve issues arising due to Windows 10 Operating system

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