ICT Services are currently seeking a Level 2 Desktop Support Engineer, working on one of our customer sites in Dublin. This is a daily rate contract initially for 6-12 months with a view to go permanent after 1 year of service.
Position description
ICT Services is currently looking for a Audio-Visual Technician to work for one of our customers in Limerick. This is a full-time permanent role, onsite based, to work for a leading biotechnology company with a very attractive package on offer.
Responsibilities:
Provide direct assistance to end users in the operation of AV systems
Perform routine preventive maintenance checks & services on AV/VTC systems
Perform routine Tier 1 maintenance support on all AV systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
Provide setup and operational support for planned events
Perform administrative tasks such as completing service tickets, maintaining active status board on system readiness, etc.
Work a flexible schedule as required by the Customer
May have project management responsibilities for smaller projects
Provides maintenance and support on legacy products
Performs installs, moves, adds and changes as required
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
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