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AV Technician – Limerick

ICT Services are currently seeking a Level 2 Desktop Support Engineer, working on one of our customer sites in Dublin. This is a daily rate contract initially for 6-12 months with a view to go permanent after 1 year of service.

Position description

ICT Services  is currently looking for a Audio-Visual Technician to work for one of our customers in Limerick. This is a full-time permanent role, onsite based, to work for a leading biotechnology company with a very attractive package on offer.
Responsibilities:
  • Provide direct assistance to end users in the operation of AV systems
  • Perform routine preventive maintenance checks & services on AV/VTC systems
  • Perform routine Tier 1 maintenance support on all AV systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
  • Provide setup and operational support for planned events
  • Perform administrative tasks such as completing service tickets, maintaining active status board on system readiness, etc.
  • Work a flexible schedule as required by the Customer
  • May have project management responsibilities for smaller projects
  • Provides maintenance and support on legacy products
  • Performs installs, moves, adds and changes as required
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

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