Position description

ICT Services is a leading IT field services, roll-out and support services group.

ICT Services deliver best in class IT solutions to customers, among them the biggest names in business across key industry sectors throughout Ireland. Supported by a network of engineers, an expert back office team, and with a meticulous attention to detail, the result is a first-class service. We provide a rapid response to requests, and round the clock dependability.

As part of our continued growth & expansion, we are seeking an experienced Account Manager to join our dynamic and growing team. The ideal candidate will be responsible for maintaining and developing relationships with a portfolio of clients and will play a key role in ensuring customer satisfaction and success.

 Responsibilities:

• Interacting with clients and stakeholders and maintaining good relationships with a portfolio of accounts.
• Research each of our clients current service and assess fit for purpose solutions in advance of meeting with them.
• Conduct formal quarterly business reviews with each client; identify and promote upsell opportunities with clients based on their business requirements
• Interacting with customers regularly to ensure all Service Level Agreements are adhered to for new sales and existing contracts.
• Determine new opportunities while onsite with customers by focusing on their business needs
• Coordinate Actions arising from Account Management visits through our Operations department
• Working with Sales Support team to prepare and present quotes & service solutions to clients.
• Negotiating contracts and closing deals ensuring each sale is profitable, meeting / exceeding minimum margin levels
• Ensure the Key Account Director is informed when an issue needs to be escalated
• Ensure any customer complaints / issues are raised internally and tracked through our escalation process.
• Providing exceptional customer service and support at all times.
• Collaborating with cross-functional teams within our customer and internally to ensure customer success.
• Become a brand ambassador for the competence base within ICT Services having a full knowledge of all the products/services that we offer
• Staying up-to-date on industry trends and market changes to identify new opportunities
• Meeting or exceeding annual sales targets.
• Maintaining & updating CRM system.

Requirements:

• Proven experience as an Account Manager in the IT industry
• Strong communication, interpersonal and negotiation skills
• Ability to understand complex technical solutions and communicate them effectively to clients.
• Must be self-motivated and have the ability to work on his/her own initiative
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills
• Experience with CRM software such as HubSpot or Zoho CRM
• A degree in a relevant field is preferred but not required.

We offer a dynamic and fast-paced work environment, a competitive compensation package, and opportunities for growth and advancement. If you’re passionate about technology and have a track record of success in account management, we want to hear from you!

ICT Services is an equal opportunity employer and welcomes applicants from all backgrounds.

Apply online