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Lead Support Engineer – Cork

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Sligo. This is a full-time position working onsite with our customer.

Position description

ICT Services are currently seeking an experienced IT Support Engineer, working on one of our customer sites in Cork. This is a 12-month fixed-term contract position. The successful candidate will be the main point of contact for the site, look after and assist 2 engineers in the team and provide end user support to the customer onsite.

Responsibilities:

  • Work as the local IT engineer responsible for Break/Fix work.
  • Responsible for patch management.
  • Manage the dispatch operations for the company, working to identify when visits are needed and schedule them accordingly with the SDM.
  • Understand hardware elements like routers, switches, servers, SSDs, memory, and storage etc.
  • End user management related to system issues, VLAN movement, Wi-Fi Issues etc.

 

Requirements:

  • 3-4 years’ experience in a similar role.
  • Flexibility to travel to Dublin site if it will be required, however the work will be primarily based in Cork.
  • Previous experience in coordinating engineers and acting as a team lead.
  • Stakeholder management.

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