0

Service Desk Team Lead – Dublin

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Limerick. This is a full-time position working onsite with our customer.

Position description

ICT Services are currently seeking a Service Desk Team Lead, working on one of our customer sites.

The duties of the role include:

  • Provide Level 1 remote and deskside support services to end users.
  • Effectively manage a team of Engineers
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Complete incidents and requests with SLA in pressurised environment.
  • Participation in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
  • Escalate unresolved issues to designated service group or client help desk.
  • Handle escalations from team members.
  • Works collaboratively in a team environment.
  • Support a variety of platforms including both Linux & Windows

Essential / Minimum Criteria:

  • Excellent communication skills, fluent in English, approachable and a people person
  • 2 year + experience in a similar, onsite helpdesk lead position
  • Experience with change control (ITIL best practice or ITIL foundation certified)
  • Candidates should have a high level of motivation and focus on their daily task
  • Demonstrate IT competencies in the following areas
  • Windows XP/7/8
  • Linux OS
  • MS Office 2007 / 2010

Apply online

  • Max. file size: 50 MB.
  • This field is for validation purposes and should be left unchanged.
Current Positions

We use cookies for the best experience on our website, for social media features and to analyse traffic. By clicking accept, you agree to our use of cookies.

Customise
Customise your cookie consent
Strictly necessary
These cookies are set to provide the service, application or resource requested. Without these cookies, the client request cannot be properly delivered. These cookies can also be used to set up essential functionalities to guarantee the security and efficiency of the service requested, like authentication and load balancer request.
Functional
These cookies are set by us or by third party service providers. They provide additional functionalities or enhance features and website performance, however they are not directly related with the service requested. Services and functionalities implemented by these cookies support features like automatic filled text box, live web chat platform, non-necessary forms and optional security parameters like a single sign-on.
Performance/Analytics
These cookies are set to provide quantitative measures of website visitors. Information collected is used to measure website or software KPIs, such as performance - count visits and traffic sources to improve the performance of our site and application.
Targeting/Marketing
These cookies are set by advertising partners to provide behavioural advertising and re-marketing analytical data. They collect any type of browsing information necessary to create profiles and to understand user habits. The profile created is used to customise the ads you see.