Senior Deskside Engineer – DublinJuly 2, 2020
Deskside Support Engineer – WexfordSeptember 17, 2020
ICT Services is an Irish owned independent IT solutions provider operating primarily in commercial, financial and state organizations.
We are looking for a Windows 10 Migration Engineer to support a project of upgrading devices from Windows 7 to Windows 10 operating system.
The successful candidate will have prior experience in upgrading Windows 7 to Windows 10 operating system, excellent people skills and strong problem-solving skills. The candidate will work exclusively on imaging machines, migrating user profile, installing customer requested applications and deploying the device as per the schedule.
- Test and Deploy Windows 10 Image on supported laptop and desktop including setting up printers and other peripherals.
- Keep track of all Windows 10 issues from patches, features, deployment, permissions on the Project site and ticketing system
- Migrating User profiles from Windows 7 to Windows 10 operating system using MDT process
- Install requested application/s on user machine
- Collaborate with operations, PC Lab and Helpdesk resources to troubleshoot issues related to Windows 10 migration.
- Work directly with customer pre- and post-deployment to resolve any issues pertaining to migration process
- Excellent customer support skills (In-person and on the phone), excellent soft skills.
- Extensive experience with migrating users from Windows 7 to Windows 10
- Working knowledge of active directory for Windows 10 group policy settings.
- Familiarity with Desktop Image creation/deployment process.
- Knowledge of Microsoft products such as O365, SharePoint, outlook and Skype for business.
- Software and hardware troubleshooting skills to resolve issues arising due to Windows 10 Operating system
- Understanding of encryption process using windows bitlocker.