Senior System Administrator – Dublin
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Service Desk Analyst – South Dublin
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Technical Services Engineer – Dublin

ICT Services are seeking a Technical Services Engineer working at our HQ. This is an excellent opportunity for a flexible individual who is a self-starter with the ability to be productive under pressure. This is a fast-paced and rapidly changing business environment which requires an individual with an energetic and enthusiastic approach, along with maturity, self-confidence and self-motivation.

The successful candidate will be responsible for the management, deployment and support of variety of different technologies and services for the organisation. The individual will work closely with current Infrastructure teams to ensure that best of breed solutions are designed, implemented, monitored and maintained.


Main Duties and Responsibilities:

  • Provision of support, primarily remotely but may be required at times to work at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
  • Manages, implements and maintains company-wide Data Center technology
  • Assists the network team with day to day LAN and Wan administration and monitoring
  • Liaises with 3rd Party Vendor support on Hardware and Software Issues
  • Monitors and proactively resolves issues in the Server estate
  • Deploys, maintains and operates server virtualization, including, but not limited to Vmware & Microsoft
  • Day to day administration of all Office 365 products
  • Shares responsibility for backup operations and monitoring
  • Will be part of a team who will be designing and implementing hardware and software solutions for both internals business units and external customers.
  • Provides the IT team with technical support


In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.


Education and Qualifications: 

One or more of the following;

  • Certification or Degree in relevant discipline or equivalent industry experience
  • CompTIA, VMware, Linux, and Microsoft certification an advantage


Experience and Knowledge:

  • Liaises with 3rd Party Vendor support on Hardware and Software Issues
  • Windows Server technologies (Active Directory Group Policies, Remote Desktop Services, IIS, Certificate Services etc).
  • An understanding of Datacentre virtualisation technologies (VMware ESXi, Hyper-V, SAN technologies, Converged Infrastructure etc).
  • An understanding of network technologies (TCP/IP, VPN, DHCP/DNS, Firewall etc).
  • Supporting and Maintaining SonicWall Firewalls
  • Basic PowerShell & scripting
  • Shares responsibility for backup operations and monitoring of customer sites
  • Experience with Office 365 including administration, management and implementation
  • Proven track record working in a fast-paced support environment whilst managing multiple tasks at the same time
  • Excellent customer Service
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Strong problem-solving skills, Able to work on own initiative to develop and enhance our Server infrastructure
  • Backup administration experience
  • Experience with managing and working with Network Monitoring products


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