Desktop Support Technician – Longford
ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Longford. This is a full-time position working onsite with our customer.
Position description
ICT Services are currently seeking a Desktop Support Technician, working on one of our customer sites in Longford. This is a full-time position working onsite.
Responsibilities:
- Provide remote and desk side support services to end users.
- Provide competent IT support and ensure that issues are dealt with in a prompt and appropriate manner.
- Troubleshoot PC related problems either via phone, remote tools or desk side support.
- Build, configuring and troubleshoot PC and laptop applications and hardware components.
- Experienced with troubleshooting and fixing hardware issues (desktops, laptops, routers, switches, printers, etc.)
- Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
- Basic network knowledge (LAN, WAN, Switches)
- Basic knowledge of connectivity (Firewalls, Remote access, VPN)
- Perform coordination of workstation asset recovery.
- Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
- Complete incidents and requests within SLA in pressurized environment.
- Log all calls in the Service Desk Management system, ensuring that incidents are assigned and actioned appropriately.
- Ensure tickets are updated daily.
- Support meeting room environment and video conferencing, as needed.
- Support printers, scanners and other peripherals.
- Support mobile devices, such as iPads, iPhones.
- End-User Data back-up and restoration, as needed
Requirements:
- A 3rd level IT or related qualification.
- Microsoft Certified Professional certification in current systems is an advantage.
- Other accreditations and relevant experience in Information Technology an advantage. (ITIL)
- Experience with a wide range of hardware including servers, routers, firewalls, personal computers, laptops and printers