Internal Account Administrator- Dublin Based
August 31, 2018
Service Delivery Manager – Dublin
September 5, 2018

Systems Administrator – Dublin Based

ICT Services is an IT field services, roll-out and support services group.

Their 100-strong team provides an all-Ireland service from nine offices and parts hubs and are partnered with the largest and most innovative developers and IT manufacturers in the world.

The groups HQ is based in Dublin, with a subsidiary in Northern Ireland.

ICT Services deliver best in class IT solutions to customers, including the biggest names in the business all over Ireland. Supported by a network of engineers, an expert back office team and a meticulous attention to detail, the result is a first-class service, a rapid response to requests and round the clock dependability. This is a cutting edge organisation and an ideal place for innovative and energetic people who want to progress in their careers. You will have the opportunity to develop your career from both a technical and commercial perspective while working in a dynamic team environment.

Working on one of our core customer sites, this is an excellent opportunity for a flexible individual who is a self-starter with the ability to be productive under pressure. This is a fast-paced and rapidly changing business environment which requires an individual with an energetic and enthusiastic approach, along with maturity, self-confidence and self-motivation.

The successful candidate will be responsible for the management, deployment and support of variety of different technologies and services for the organization. The individual will work closely with current Infrastructure teams to ensure that best of breed solutions are designed, implemented, monitored and maintained.

Responsibilities:

Including but are not limited to:

  • Work within a team to deliver Managed Services to our customer(s), to required SLAs.
  • Provide and manage proactive maintenance and monitoring on customer systems.
  • Share best practices with other team members to enhance the quality and efficiency of support services.
  • Effectively interact with and coach other members of the team to provide solutions to complex technical issues.
  • Deliver services in line with Incident, Problem and Change Management processes.
  • Manage issues or outages to resolution, identify key points of contact, and manage communications within the delivery and customer teams.
  • Update Incident, Request, Problem and Change tickets in the ticketing system.
  • Maintain relevant Asset and Configuration Item records in the system.
  • Analyse, plan and deliver infrastructure changes.
  • Proactively manage tasks such as patching, monitoring, etc.
  • Maintain configuration and process documentation.
  • This role requires a highly skilled and experienced technical support engineer.
  • Responsibility for ongoing support, monitoring and management of:
  • ISCSI SAN Support
  • Backup system management
  • Microsoft patch management
  • Virtual cluster based on vSphere 5.x Essentials Plus
  • Windows Server 2003, 2008, 2012
  • IIS on Windows Server 2003, 2008, 2012
  • Server hardware (Dell PowerEdge)
  • Variety of customer projects utilising all above technologies as well as:
  • Active Directory 2008/2012
  • VMWare vSphere 5.x Enterprise / Enterprise Plus
  • SCOM 2012
  • SCCM 2012
  • Exchange 2010

Education

  • Certification or Degree in relevant discipline or equivalent industry experience
  • CompTIA, VMware, Linux, and Microsoft certification an advantage

 

Required Knowledge and Skills:

  • Minimum 8+ years proven experience in an infrastructure support background.
  • Aptitude for solving problems and acting on own initiative.
  • Strong team player highly motivated with a willingness to learn.
  • Ability to work effectively within a team, ie, sharing knowledge, offering help.
  • Ability to priorities issues and manage time effectively, taking accountability for resolving customer issues, and balancing project work with ticket driven tasks.
  • Fluent written/verbal English
  • Excellent interpersonal skills and being an effective communicator, able to deal with people at all levels, both within and outside the business.
  • Ability to suggest alternative solutions, innovate and use past experience, to streamline operations.
  • Excellent communication and interpersonal skills and be able to work well within a team.
  • Excellent documentation skills.
  • Technical skills/certifications:
  • SAN Support (EMC and/or Dell preferred)
  • SCCM 2012
  • Backup system management
  • Active Directory 2008/2012 (AD synchronisation, Group Policy, etc)
  • Windows Server 2003, 2008, 2012
  • IIS on Windows Server 2003, 2008, 2012
  • VMWare vSphere 5.x Essentials/Enterprise/Enterprise Plus
  • Server hardware (Dell PowerEdge)
  • Basic Networking experience

Desirable Technical Skills/ Experience:

  • SCOM 2012
  • SQL Server 2005+
  • Exchange 2010+
  • Citrix
  • Scripting and automation knowledge (VBScript, PowerShell)
  • vSphere management with VCOPS

Additional Skills / Experience:

The following are an advantage but are not essential.

  • Knowledge of networking and firewalls is an advantage but not essential.
  • Knowledge of Citrix is an advantage but not essential.

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