IT Support Engineer – Dublin

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Limerick. This is a full-time position working onsite with our customer.

Position description

ICT Services are currently seeking a IT Support Engineer, working on one of our customer sites in Dublin. This is a fixed term contract for 9 months initially with extension available.

Responsibilities:

The successful candidate will provide onsite technical support services including:

  • Installs, moves, adds, changes and de-install of end-user devices including desktops, laptops, printers, desk phones and peripherals.
  • Troubleshooting and resolution of desktop and laptop issues.
  • Smart-hands support for other devices including network, server, storage and other infrastructure devices at the direction Of Client IT Support teams
  • Performing hardware break/fix services include onsite and remote diagnosis, identification / confirmation of faults and assessment of action. This may include a ‘fix’ based on manufacturers’ instructions of parts and labor repair, or whole unit repair.
  • Support for desk phones is limited to basic troubleshooting, and soft setup of phones utilizing Knowledge Articles provided by the Client.
  • Performing software troubleshooting and resolution, including driver upgrades and fixes, software de-install, install and configuration.
  • Managing warranty transactions with the manufacturer inclusive of warranty entitlement, claims filing, ordering manufacturer parts, monitoring forward and reverse Shipment of parts, and recording of fix.
  • Preparing equipment for disposal, including disk wipes.
  • Providing support for common audio/visual equipment, limited to wellness checks, basic troubleshooting and configuration. Specialized equipment, such as that used in video or sound production, is out of scope.
  • Providing basic “how-to” support for mobile devices.

Requirements:

  • Familiarity with Microsoft Windows 10 and Office applications.
  • Familiarity with Apple Mac devices and iOS operating system.
  • Familiarity with infrastructure devices (Servers, UPS, Network and Storage devices, etc).
  • Good soft skills.
  • Good English skills.

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