Customer Support Team Lead – Dublin
November 10, 2020
Network Support Engineer – Dublin
November 23, 2020

Desktop Support Engineer – Dublin South

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Central Park, D18. This is a fixed term 1-year contract.

Responsibilities:

  • Provide remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Be responsible for the day to day technical support and for client environment
  • Install and configure new client hardware using global standards
  • Liaise with remote workplace services colleagues to resolve client hardware issues
  • Interface with local management team on hardware requirements for users and site
  • Support printers, scanners, and other peripherals.
  • Be responsible for configuration and distribution of mobile phones
  • Support mobile devices, such as iPads, iPhones.
  • Provide support for all IT issues
  • Communicate effectively on IT specific issues
  • Support Microsoft Office Suite, Outlook.

 

Requirements:

  • Competence in desktop support with a of minimum 2 years relevant experience.
  • Knowledge of Hardware, Driver and Software support
  • Good understanding of Network LAN and WAN
  • Good problem-solving skills
  • Ability to communicate clearly with customers and management
  • Understanding of Ticketing tools such as Jira, BMC Remedy, Service now etc.
  • Demonstrated understanding of PC
  • Hands on experience in installing, troubleshooting, and fixing desktops, printers, laptop and
  • Server hardware and system support in an enterprise environment would be an advantage
  • Strong understanding of Windows and Mac would be an advantage

 

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