Service Desk Support – Dublin 16
October 19, 2017
Deskside Support Level 2- Galway
February 16, 2018

Junior Sys Admin – Dublin Based

ICT Services is an IT field services, roll-out and support services group.

Their 100-strong team provides an all-Ireland service from nine offices and parts hubs and are partnered with the largest and most innovative developers and IT manufacturers in the world.

The groups HQ is based in Dublin, with a subsidiary in Northern Ireland.

ICT Services deliver best in class IT solutions to customers, including the biggest names in the business all over Ireland. Supported by a network of engineers, an expert back office team and a meticulous attention to detail, the result is a first-class service, a rapid response to requests and round the clock dependability. This is a cutting edge organisation and an ideal place for innovative and energetic people who want to progress in their careers. You will have the opportunity to develop your career from both a technical and commercial perspective while working in a dynamic team environment.

Working on one of our core customer sites, this is an excellent opportunity for a flexible individual who is a self-starter with the ability to be productive under pressure. This is a fast-paced and rapidly changing business environment which requires an individual with an energetic and enthusiastic approach, along with maturity, self-confidence and self-motivation.

The successful candidate will be responsible for the management, deployment and support of a variety of different technologies and services for the organization. The individual will work closely with current Infrastructure teams to ensure that best of breed solutions are designed, implemented, monitored and maintained.



Including but are not limited to:

  • Manages, implements and maintains company-wide Data Center technology
  • Assists the network team with day to day LAN and Wan administration and monitoring
  • Liaises with 3rd Party Vendor support on Hardware and Software Issues
  • Monitors and proactively resolves issues in the Server estate
  • Deploys, maintains and operates server virtualization, including, but not limited to Vmware & Microsoft
  • Day to day administration of all Office 365 products
  • Shares responsibility for backup operations and monitoring
  • Will be part of a team who will be designing and implementing hardware and software solutions for both internals business units and external customers.
  • Provides the IT team with technical support



  • Certification or Degree in relevant discipline or equivalent industry experience
  • CompTIA, VMware, Linux, and Microsoft certification an advantage


Required Knowledge and Skills:

  • 3+ years’ experience supporting a multi-vendor environment including VMWare/Microsoft Products
  • Proven track record working in a fast-paced support environment
  • Experience with and understanding of fundamental network technologies (DHCP, DNS, VPN, NAT, etc.)
  • Experience with Office 365 including management and implementation
  • Solid experience and proven track record in Server hardware support and implementation of server and storage products
  • Cloud technologies experience desired
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Able to handle multiple tasks in a fast-paced environment
  • Strong problem-solving skills, Able to work on own initiative to develop and enhance our Server infrastructure
  • Backup administration experience
  • Experience with managing and working with Network Monitoring products

Apply Online

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