Desktop Support Engineer – Dublin

ICT Services are currently seeking a Level 2 Deskside Support Engineer, working on one of our customer sites in Sandyford. This is a rolling contract for 1 year initially.

Responsibilities:

• Provide remote and desk side support services to end users.
• Troubleshoot PC related problems either via phone, remote tools or desk side support.
• Build, configuring and troubleshoot PC and laptop applications and hardware components.
• Be responsible for the day to day technical support and for Client environment
• Install and configure new client hardware using global standards
• Liaise with remote workplace services colleagues to resolve client hardware issues
• Ensure Asset tracking database is updated based on additions and changes to hardware assignment
• Interface with local management team on hardware requirements for users and site
• Be responsible for configuration and distribution of mobile phones
• Support printers, scanners, and other peripherals.
• Be responsible for configuration and distribution of mobile phones
• Support mobile devices, such as iPads, iPhones.

Requirements:

• Competence in desktop support with a of minimum 3 years relevant experience.
• Knowledge of Hardware, Driver and Software support
• Basic knowledge of Network Infrastructure including patching/cabling
• Good problem-solving skills
• Ability to communicate clearly with customers and management