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IT Support Engineer – Cork

ICT Services are currently seeking Desktop Support Engineer working on one of our customer sites in Carrigtwohill, Cork. This is a full-time position working in a face paced and extremely high profile client.

Position description

ICT Services are currently seeking IT Support Engineer working on one of our customer sites in Ringaskiddy, Cork. This is a daily rate contract position, with extension available, to work in a face paced and extremely high profile client.

Responsibilities:

  • Provide remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Perform coordination of workstation asset recovery.
  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
  • Complete incidents and requests within SLA in pressurised environment.
  • Ensure tickets are updated daily.
  • Support meeting room environment and video conferencing, as needed.
  • Support printers, scanners and other peripherals.
  • Support mobile devices, such as iPads, iPhones.
  • Support of Apple MAC devices.
  • End-User Data back-up and restoration, as needed

The ideal candidate for this role will have the following experience:

  • Excellent communication
  • 2+ experience in a similar, onsite deskside position
  • Experience logging, tracking, updating and closing tickets in a ticketing system.
  • Experience with Active Directory (Adding / removing users, adjusting user permissions, etc.)

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