Field Services Engineer Dublin
September 5, 2018
Deskside Support Level 2 – Limerick
October 1, 2018

Deskside Support – Longford

Job Description

Deskside Support Longford

ICT Services are currently seeking a Desktop support engineer, working on one of our customer sites in Longford. This is a full time position working onsite with our customer.

The duties of the roles include:

  • Provide remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Perform coordination of workstation asset recovery.
  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
  • Complete incidents and requests within SLA in pressurised environment.
  • Ensure tickets are updated on a daily basis.
  • Support meeting room environment and video conferencing, as needed.
  • Support printers, scanners and other peripherals.
  • Support mobile devices, such as iPads, iPhones.
  • Support of Apple MAC devices.
  • End-User Data back-up and restoration, as needed
  • About ICT Services

    We are ICT Services, Ireland’s foremost field services, roll-out and support services company. Our 80-strong team provides an all-Ireland service – north and south – from nine offices and parts hubs and we are partnered with the biggest and most innovative developers and manufacturers in the world. Welcome to ICT Services, your trusted IT partner.

    Ireland’s foremost field services, roll-out and support services company
    We deliver the world’s finest IT solutions to our customers, some of the biggest names in the business all over Ireland. Supported by a network of engineers, an expert back office team, and our own meticulous attention to detail, the result is a first class service, a rapid response to any request and around the clock dependability.

    Field Services
    ICT Services is one of the biggest, most trusted IT field services companies throughout Ireland. From desk-side assistance to 24/7 cover, we’ll be there to give you the help you need, wherever and whenever you need it.

    Dell channel partner
    We are proud to be a Dell Premier channel partner, bringing you all of the technology and resources of one of the biggest names in IT with our own expertise and local presence throughout Ireland.
    Let us advise you about the latest and greatest technology that Dell has to offer and we can provide you with the most competitive pricing.

    Hardware Maintenance
    We have a team of fully certified and highly experienced ICT engineers in our workshops and on the road who will help to find the cause of any hardware problems and fix them quickly.

    IT Resourcing
    Whether you’re building a new team or augmenting an existing one, ICT will provide you with the best short and long-term contract desk side support staff, engineers, project managers, administrators, sales and tech support people.

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