Deskside Support – Clonmel
January 1, 2019
Service Delivery Manager – Dublin
September 30, 2019

Deskside Support – Longford

ICT Services are currently seeking a Desktop support engineer, working on one of our customer sites in Longford. This is a full time position working onsite with our customer.

The duties of the roles include:

  • Provide remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Perform coordination of workstation asset recovery.
  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
  • Complete incidents and requests within SLA in pressurised environment.
  • Ensure tickets are updated on a daily basis.
  • Support meeting room environment and video conferencing, as needed.
  • Support printers, scanners and other peripherals.
  • Support mobile devices, such as iPads, iPhones.
  • Support of Apple MAC devices.
  • End-User Data back-up and restoration, as needed

About ICT Services

We are ICT Services, Ireland’s foremost field services, roll-out and support services company. Our 80-strong team provides an all-Ireland service – north and south – from nine offices and parts hubs and we are partnered with the biggest and most innovative developers and manufacturers in the world. Welcome to ICT Services, your trusted IT partner.

Ireland’s foremost field services, roll-out and support services company
We deliver the world’s finest IT solutions to our customers, some of the biggest names in the business all over Ireland. Supported by a network of engineers, an expert back office team, and our own meticulous attention to detail, the result is a first class service, a rapid response to any request and around the clock dependability.


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