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Deskside Support Level 2 – Limerick

ICT Services are currently seeking a Desktop (level 2) Support Resource, working on one of our customer sites in Limerick. This is a full time position working in a face paced and extremely high profile client. Applicants must have previous experience in similar environments and meet and exceed the minimum requirements below:

  • Provide 2nd line remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configure and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Perform coordination of workstation asset recovery.
  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
  • Complete incidents and requests within SLA in pressurised environment.
  • Experience with change control (ITIL best practice)
  • Remote access management of datacentre calls
  • Experience with Solo winds an advantage
  • Ensure tickets are updated daily.
  • Support meeting room environment and video conferencing, as needed.
  • Support printers, scanners and other peripherals.
  • Support mobile devices, such as iPads, iPhones.
  • Support of Apple MAC devices.
  • End-User Data back-up and restoration, as needed
  • Basic remote server monitoring
  • Management of tape rotation
  • Experience with supporting a highly technical user base

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