Deskside Support Technician – Donegal

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Sligo. This is a full-time position working onsite with our customer.

Position description

ICT Services is a leading IT field services, roll-out and support services group.

ICT Services deliver best in class IT solutions to customers, among them the biggest names in business across key industry sectors throughout Ireland. Supported by a network of engineers, an expert back office team, and with a meticulous attention to detail, the result is a first-class service. We provide a rapid response to requests, and round the clock dependability.

You will have the opportunity to develop your career from both a technical and commercial perspective, while working in a cross section of sectors, as a valued part of a dynamic team.


ICT Services are currently seeking a Desktop Support Technician, to work on one of our customer sites in Donegal. This is a full-time position working onsite with our customer.


  • Provide remote and desk side support services to end users.
  • Provide competent IT support and ensure that issues are dealt with in a prompt and appropriate manner.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Experienced with troubleshooting and fixing hardware issues (desktops, laptops, routers, switches, printers, etc.)
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Basic network knowledge (LAN, WAN, Switches)
  • Basic knowledge of connectivity (Firewalls, Remote access, VPN)
  • Perform coordination of workstation asset recovery.
  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
  • Complete incidents and requests within SLA in pressurised environment.
  • Log all calls in the Service Desk Management system, ensuring that incidents are assigned and actioned appropriately.
  • Ensure tickets are updated daily.
  • Support meeting room environment and video conferencing, as needed.
  • Support printers, scanners and other peripherals.
  • Support mobile devices, such as iPads, iPhones.
  • End-User Data back-up and restoration, as needed


  • A 3rd level IT or related qualification.
  • Microsoft Certified Professional certification in current systems is an advantage.
  • Other accreditations and relevant experience in Information Technology an advantage. (ITIL)
  • Experience with a wide range of hardware including servers, routers, firewalls, personal computers, laptops and printers
  • Experience in the use of server application software such as Active Directory, Microsoft Exchange, Exchange Online, Microsoft SQL 2012/2014/2016, Microsoft Office, Microsoft Office 365 is required.
  • Experience with a wide range of operating systems such as Windows Server 2012 R2, 2016, Windows 10 is essential.

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