Deskside Support Engineer – Dublin
September 17, 2020
Customer Support Agent – Dublin
September 23, 2020

Deskside Support Engineer – Carlow

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Carlow.

Responsibilities:

  • Support VIP clients on a range of hardware including desktops, laptops, IGELS, Tablets, Microsoft Surfaces and mobile devices
  • Citrix support (Desktop, laptop, Ipad)
  • Performing PC and Laptop builds
  • PC and printer diagnostics and fixes, re-imaging.
  • Installation of PCs and Devices.
  • Adding/removing accounts and adding computers to the network in Active Directory.
  • Asset management
  • Management of Encryption and antivirus software
  • Onsite support for a range of software including support of Microsoft office(2003- Office 365), Cable patching, and Set up of new equipment
  • Ensuring targets, SLA’s and KPI’s are met
  • Provide remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Perform coordination of workstation asset recovery.
  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
  • Ensure tickets are updated daily.
  • Support mobile devices, such as iPads, iPhones.
  • Support of Apple MAC devices.
  • End-User Data back-up and restoration, as needed

 

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