Internal Account Administrator
January 1, 2019

Data Centre Technician – Dublin

ICT Services is an IT field services, roll-out and support services group.

Their 100-strong team provides an all-Ireland service from nine offices and parts hubs and are partnered with the largest and most innovative developers and IT manufacturers in the world.

The groups HQ is based in Dublin, with a subsidiary in Northern Ireland.

ICT Services deliver best in class IT solutions to customers, including the biggest names in the business all over Ireland. Supported by a network of engineers, an expert back office team and a meticulous attention to detail, the result is a first-class service, a rapid response to requests and round the clock dependability. This is a cutting-edge organisation and an ideal place for innovative and energetic people who want to progress in their careers. You will have the opportunity to develop your career from both a technical and commercial perspective while working in a dynamic team environment

Role Summary

This is a new role which has come live due to a successful tender response. It will be part of a 3 person team working with the customers existing onsite support team, supporting a wide range of enterprise level Infrastructure.

Key Accountabilities

  • Perform hands-on and in-depth troubleshooting and associated repairs of failed blade server components, e.g. Hard Drives, Memory DIMM’s, Motherboards, CPU’s etc.
  • Use Dell-supplied diagnostic scripts to accurately identify the failed component
  • Perform thorough documentation of all actions taken
  • Manage on-site parts locker including inventory control
  • Works autonomously in providing on-site technical support to our customer
  • Works collaboratively in a team environment

Requirements of the role:

  • Advanced hands-on experience troubleshooting & repairing Enterprise Level Servers
  • Experience in large 24×7 Data Center environments
  • Comfortable working in a warm environment and standing up while working
  • Possess strong communication skills; both verbal and written
  • Strong customer facing skills
  • Self starter with demonstrated ability to work with little supervision or guidance
  • Ability to take ownership and drive issues to resolution
  • Exhibit a flexible schedule reacting to customer needs
  • Comptia A+, Comptia Server+, RHCE, LINUX, Windows, CCNA, ITIL a strong PLUS

Apply Online

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