Service Desk Analyst – Dublin
October 4, 2019

Data Centre Engineer – Dublin

ICT Services is an IT field services, roll-out and support services group. We deliver best in class IT solutions to customers, including the biggest names in the business all over Ireland. Supported by a network of engineers, an expert back office team and a meticulous attention to detail, the result is a first-class service, a rapid response to requests and round the clock dependability. This is a cutting-edge organisation and an ideal place for innovative and energetic people who want to progress in their careers. You will have the opportunity to develop your career from both a technical and commercial perspective while working in a dynamic team environment

Role:

This role is to be based onsite with one of our customers who is professional provider in the cloud solutions. It will be part of a 3-person team working with the customers’ existing onsite support team, supporting a wide range of enterprise level Infrastructure.

Responsibilities:

  • Perform hands-on and in-depth troubleshooting and associated repairs of failed blade server components, e.g. Hard Drives, Memory DIMM’s, Motherboards, CPU’s etc.
  • Use Dell-supplied diagnostic scripts to accurately identify the failed component
  • Perform thorough documentation of all actions taken
  • Manage on-site parts locker including inventory control
  • Works autonomously in providing on-site technical support to our customer
  • Works collaboratively in a team environment

Requirements:

  • Advanced hands-on experience troubleshooting & repairing Enterprise Level Servers
  • Experience in large 24×7 Data Center environments
  • Comfortable working in a warm environment and standing up while working
  • Possess strong communication skills; both verbal and written
  • Strong customer facing skills
  • Self starter with demonstrated ability to work with little supervision or guidance
  • Ability to take ownership and drive issues to resolution
  • Exhibit a flexible schedule reacting to customer needs
  • Comptia A+, Comptia Server+, RHCE, LINUX, Windows, CCNA, ITIL a strong PLUS

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