Deskside Support – Belfast

Here at ICT we deliver the world’s finest IT solutions to our customers, some of the biggest names in the business all over Ireland. Supported by a network of engineers, an expert back office team, and our own meticulous attention to detail, the result is a first-class service, a rapid response to any request and around the clock dependability.

As part of our desktop support portfolio we currently have a position available as part of one of our onsite teams, working with our Belfast based client.

Duties of the role;

  • Support for smart devices, including iOS & Android devices
  • Microsoft Experience (Windows 10, 8.1 or 7 versions below)
  • Rebuilding PC’s and work stations
  • Troubleshooting user issues
  • Complete incidents and requests within SLA in pressurised environment.
  • Remotely support users nationwide as well as local users in the Dublin offices.
  • Looking after all Dublin equipment (printers, video conferencing equipment, PC’s, phones)

The ideal candidate for this role will have the following experience:

  • Excellent communication, approachable and a people person who happens to be tech savvy
  • Experience with change control (ITIL best practice)
  • 2+ experience in a similar, onsite deskside position
  • Experience logging, tracking, updating and closing tickets in a ticketing system.

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