Deskside Support Engineer – Cork

ICT Services is an IT field services, roll-out and support services group. Our 100-strong team provides an all-Ireland service from nine offices and parts hubs and are partnered with the largest and most innovative developers and IT manufacturers in the world.

We are currently seeking a Desktop Support Engineer, working on one of our customer sites in Cork. This is a full time position working onsite with our customer

The duties of the roles include:

  • Provide remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Perform coordination of workstation asset recovery.
  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
  • Complete incidents and requests within SLA in pressurised environment.
  • Ensure tickets are updated on a daily basis.
  • Support meeting room environment and video conferencing, as needed.
  • Support printers, scanners and other peripherals.
  • Support mobile devices, such as iPads, iPhones.
  • Support of Apple MAC devices.
  • End-User Data back-up and restoration, as needed 
  • Remotely support users nationwide as well as local users in the Cork offices.
  • Microsoft Experience (Windows 10, 8.1 or 7 versions below)

The ideal candidate for this role will have the following experience:

  • Excellent communication
  • Experience with change control (ITIL best practice)
  • 2+ experience in a similar, onsite deskside position
  • Experience logging, tracking, updating and closing tickets in a ticketing system.

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