ICT Services is an IT field services, roll-out and support services group. Our 100-strong team provides an all-Ireland service from nine offices and parts hubs and are partnered with the largest and most innovative developers and IT manufacturers in the world.
We are currently seeking a Desktop Support Engineer, working on one of our customer sites in Cork. This is a full time position working onsite with our customer
The duties of the roles include:
- Provide remote and desk side support services to end users.
- Troubleshoot PC related problems either via phone, remote tools or desk side support.
- Build, configuring and troubleshoot PC and laptop applications and hardware components.
- Facilitate a warranty repair with the relevant hardware vendor.
- Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
- Perform coordination of workstation asset recovery.
- Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
- Complete incidents and requests within SLA in pressurised environment.
- Ensure tickets are updated on a daily basis.
- Support meeting room environment and video conferencing, as needed.
- Support printers, scanners and other peripherals.
- Support mobile devices, such as iPads, iPhones.
- Support of Apple MAC devices.
- End-User Data back-up and restoration, as needed
- Remotely support users nationwide as well as local users in the Cork offices.
- Microsoft Experience (Windows 10, 8.1 or 7 versions below)
The ideal candidate for this role will have the following experience:
- Excellent communication
- Experience with change control (ITIL best practice)
- 2+ experience in a similar, onsite deskside position
- Experience logging, tracking, updating and closing tickets in a ticketing system.